Shipping policy
SHIPPING POLICY
Last Updated: June 2026
Thank you for shopping with CALDG.
We specialize in landscape materials, decorative rock, gravel, decomposed granite, boulders, flagstone, and other building materials. Due to the size and weight of many of our products, shipping methods and delivery times may vary.
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SHIPPING AREAS
We currently ship throughout the continental United States.
Certain remote locations may require additional freight charges or may not be eligible for delivery.
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SHIPPING METHODS
Orders may be shipped using:
• Standard parcel carriers
• LTL freight carriers
• Flatbed or specialized freight services
• Local delivery services
The shipping method will depend on the product type, weight, quantity, and delivery location.
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SHIPPING COSTS
Shipping costs are calculated based on:
• Product weight
• Product dimensions
• Delivery location
• Freight requirements
• Order quantity
Shipping charges are displayed during checkout before payment is completed.
Some products may require a custom freight quote before shipment.
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ORDER PROCESSING
Most orders are processed within 1–3 business days after payment is received.
Orders placed on weekends or holidays will be processed on the next business day.
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DELIVERY TIMES
Estimated delivery times:
• Standard shipments: 3–10 business days
• Freight shipments: 5–15 business days
Delivery times are estimates only and may vary due to weather, carrier delays, product availability, or other circumstances beyond our control.
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FREIGHT DELIVERIES
For large or heavy orders:
• Customers must provide accurate delivery information.
• Someone may need to be available to receive the shipment.
• Freight carriers may contact customers to schedule delivery appointments.
• Additional charges may apply for redelivery requests or missed appointments.
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DELIVERY INSPECTION
Please inspect all products upon delivery.
If any product arrives damaged, missing, or incorrect, notify us within 5 business days of delivery by emailing:
cabuildingmaterial@gmail.com
sales@earthstonerock.com
or calling:
(800) 215-7372
Photographs of damaged products may be required.
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SHIPPING DELAYS
CALDG is not responsible for delays caused by:
• Weather conditions
• Natural disasters
• Carrier disruptions
• Supply chain interruptions
• Incorrect customer information
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ORDER TRACKING
Tracking information will be provided when available.
Freight shipments may receive tracking information directly from the carrier.
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CONTACT INFORMATION
CALDG Customer Support
Email: cabuildingmaterial@gmail.com
Email: sales@earthstonerock.com
Phone: (800) 215-7372
